Publisher Support Agent

About the job

Ready to dive deeper into the world of publisher support and take your skills to the next level? Are you detail-oriented, love solving problems, and enjoy helping others succeed? If you’re nodding along, we might have just the role for you!

We’re on the hunt for a Publisher Support Agent who’s excited to roll up their sleeves and jump into a dynamic, fast-paced environment. You’ll work closely with senior account managers and collaborate with various teams to ensure our publishers are always supported and thriving. From troubleshooting issues to ensuring everything runs smoothly, you'll play a key role in making things happen!

About OCM

OCM, certified as a Great Place to Work, is one of the leading Digital Media companies in Europe. Our mission is to guide companies safely and with sustainability in the new era of advertising. Our goal is to help both tails of the advertising industry maximize their digital ad footprint, optimize their ad delivery, and provide a friendly environment to the end-user. We also specialize in boosting our client's income with several cutting-edge technologies, either in-house or with solid partnerships.

As one of the few Google Certified Publishing Partners, a Certified Google Partner for Advertisers, a proud member of Prebid.org, an exclusive distributor for Teads in Greece/Cyprus/Malta, an exclusive reseller of Outbrain, a TCF Registered Vendor to IAB Europe and also an IAB UK & IAB Hellas member, we thrive in the Ad Tech Industry, building a solid future for the members of our team.

Qualifications:

• Bachelor’s degree in Computer Science or a related field preferred.
• 1-3 years of experience in digital advertising or ad operations (optional).
• Familiarity with ad-serving platforms such as Google Ad Manager or DoubleClick for Publishers.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Excellent verbal and written communication skills (both English and Greek).
  

Responsibilities:

• Set up and manage digital ad campaigns across multiple platforms.
• Optimize ad inventory and delivery to maximize revenue.
• Troubleshoot ad serving issues and resolve discrepancies.
• Serve as the primary contact for clients regarding campaign performance and delivery.
• Analyze campaign data to generate insights and performance reports.
• Collaborate with sales, marketing, and creative teams to ensure successful campaign execution.
• Identify process improvements to enhance efficiency in ad operations.
• Conduct quality checks to ensure compliance with industry standards.
  

Our work is organized and communicated with

• Slack

• Gmail

• Factorial

• Notion

• Copper

• Teamwork

• Salesforce

Benefits

• A competitive salary based on experience and skills

• Private health insurance plan

• Everyday quality coffee, fresh fruit, plethora of snacks and a new Notebook

• Paid Training & Development (mandatory Coursera/Udemy courses of your choice - minimum 2 per year)

Our competitive advantage? Our people

OCM was also announced as one of the Best Workplaces for Women in Hellas 2023!

We value autonomy, taking ownership of your role and having a thirst for continuous learning. We invest in your success with training, constructive feedback and mentoring because your growth is important.

Our culture is guided and influenced by people like you who value collaboration, transparency, diverse perspectives, and experiences. We want our workspace to reflect the world we want to live in, we work hard to create this reality.

The underlying foundation of who we are and how we act is built from each individual and the result is a safe environment to exchange feedback, respect and encourage different perspectives, promote innovative thinking, and take inventive initiatives.

If you think you would be a perfect fit, we would love to receive your application.

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OCM is an equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.